Service Manager ITSM & Service Delivery Manager Service Now

ASSA ABLOY AB's Department Global IT Shared Service Center is now searching for a Service Manager ITSM & Service Delivery Manager Service Now.

Global IT Shared Service Center is managing ASSA ABLOYs shared infrastructure and global application as well as application management for selected divisional solutions.

The GSSC strategy is that the services we offer are outsourced in a multi-sourcing setup.

If you will get this role you will work as a process champion in a role interacting and driving process improvements within the service areas of network, hosting, collaboration, application management and development.

Role description

In this position you will be executing the ITSM strategy.

Your role is to understand how to create processes that will deliver the most value for our particular organization.

In close partnering with our internal customers and external strategic partners, you will increase the quality and efficiency for IT infrastructure and application services based on selected ITIL processes and also planning for future growth initiatives

Responsibilities and Challenges

• Ensure our processes deliver business value

• Compliance with any and all related Policies

• Process roles are defined

• Identification of Critical Success Factors and Key Performance Indicators

• Process advocacy and ensuring proper training is conducted

• Continual Process Improvement efforts

Tasks

• Establish and improve selected ITIL standard process for the services

• Define and establish lean processes with well-defined interfaces for Service requests and operations from business and customers

• Support in the reporting and analysis of Service metrics

• Establish the Service Catalogue for Infrastructure and AMS Services

• Drive the creation of the CMDB and its integrations

Qualifications

• Hands on experience in infrastructure and application management outsourcing

• Expert knowledge in ITIL Service and Delivery Processes and integration of those in an international enterprise

• Strong Business and Customer orientation

• Skills in Process design and documentation

• Strong understanding of Infrastructure Services

• Knowledge in enterprise ITIL compliant ITSM Software suites.

• Strong Project Management skills

• Process oriented approach

• High level of verbal and written communication and presentation skills

Education and/or Experience

• Minimum of 8 years of professional experience in service oriented delivery in a large international environment

• ITIL certifications is strong plus

• Project management certification or training

• Successful integration of ITIL Service & Support Procedures in an international company

• The ideal candidate should possess excellent analytical and communication skills and communicate results at a level consistent with the target audience

• The candidate must be disciplined, dynamic and flexible to manage multiple projects, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines.

• Travel and fieldwork including international travel, therefore employee must possess a valid Passport and can acquire valid visas.

Language Skills

• Ability to effecti

Timmar per vecka: Heltid Tillsvidare

Arbetsgivare Namn: Dfind IT

Arbetsgivare adress: Södergatan 28 21134 MALMÖ

Form av kontakt:
Pernilla Ohlsson titel : telefon 1: () telefon 2: () mobil: e-post: pernilla.ohlsson (at) dfind.se

Jobb kort beskrivning:
Software and applications developers and analysts not elsewhere classified

Land: Sweden

Område: Skåne län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text