Jobbtitel: Process Leader

Arbetsbeskrivning:
Process Leader - ‘Convert Visitors to Happy Customers’ IKEA Retail Services AB - Malmö, Sweden Do you want to contribute to further develop IKEA as a modern and forward thinking retailer? Do you want to contribute to simplifying our customers and co-workers experience through digital tools? Do you want to lead and work in strategic global roles that make a vital contribution to exceeding customer expectations in a fast changing digital world? Then we might be looking for you! ABOUT YOU We believe that you are a senior leader with retail experience and a passion for improving the meeting with the customer. You are excellent in understanding the big picture in a global matrix organization and breaking it down to actionable pieces. You lead in a collaborative way and you have the ability to influence co-workers at all levels in the organization as well as across functions. ABOUT THE ASSIGNMENT You will lead and develop the global process ‘Convert visitors to happy customers’ by driving the preconditions to enable our visitors to buy home furnishing solutions by creating and delivering a great shopping experience at IKEA. You will manage continuous improvements as well as all development, with or without digital solutions within the process, by collaborating with key line managers, stakeholders and other Process Leaders. Other key tasks will include, but not be limited to: • Clearly define, implement and establish the process throughout the IKEA organisation • Manage the continuous improvement of the process by driving both the efficiency development of the process and the effectiveness of process outputs • Follow up the performance of the process and ensuring agreed decisions are implemented • Contribute to business development in other processes, functions, programs and/or projects. You will be a member of the IKEA Group Customer Experience Management team and lead the decision forum, Process Steering Group, chaired by the Process Owner. GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life a home, you have exceptional opportunities to grow and develop together with us. Please send in your application in English to our Recruitment Coordinator Simon Gabrielsen at simon.gabrielsen1 (at) ikea.com no later than September 4th 2016. If you want to be part of something big, this could be the right challenge for you. We are looking forward to getting to know you soon! Welcome with your application! IKEA Group is on an ambitious and exciting growth journey. We want to be the world’s leading home furnishing multichannel retailer and we are exploring new ways to meet our customers, to build a more accessible and digital IKEA, delivering better customer experience in every touch point. Our home furnishing offer is available for customers in 29 countries through our stores, IKEA.com, the IKEA app and the IKEA Catalogue. The Customer Experience organization plays a strategic role to cover all core areas of the IKEA Group; Retail, Centres & Customer fulfilment and takes a leadership role for retail innovation. Our primary focus is on the customer and their experience and to provide a world-class home furnishing retail experience, in all channels.

Timmar per vecka: 40

Arbetsgivare adress:
IKEA Retail Services AB Hubhult Malmö, Malmö, Sweden

Form av kontakt: Simon Gabrielsen

Jobb kort beskrivning: Administrative and commercial managers

Land: Sweden

Område: Skåne län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: EURES Central Database

Hur man ansöker: Letter + CV to EMPLOYER

Lön valuta: SEK