id: MjE5OTExIDEyMQ

reference: 219911

documentId: 22852508

connectionPointId: 121

lastModificationDate: 1538654880570

Jobbtitel: IT Service Desk Analysts

Arbetsbeskrivning:
At Sandvik IT, we manage the IT needs of our entire global organization by offering technical solutions for hardware and software, architecture, security, system and process development, as well as excellent user support. To our IT Service Desk in Sandviken, we are now looking for three technically interested and highly service-minded Service Desk Analysts. You have a passion for interacting with users and solving issues, and we offer you an international environment and great opportunities to further advance within the field of IT. Your mission – Ensure a high-quality service level in our IT support across the Group As a Service Desk Analyst, you provide first-line technical support for computer applications and hardware to all internal users across the Sandvik Group. Your daily tasks include answering questions regarding system procedures, online transactions, system status and downtime procedures – always focusing on a high-quality service level. You maintain a troubleshooting tracking log, ensuring timely resolution of problems, and you support users in the use of computer equipment and internal systems by providing necessary training and advice. The support is conducted by phone, email and remote support and all incoming cases are logged in our ticket handling tool. Based on business needs we support the organization around the clock, and working in shifts, including evenings and weekends, is part of this position. Your character – A professional problem-solver with an excellent service approach We are looking for someone with a high school education, preferably within the IT field, and a few years’ experience of working with technical support in an IT service organization. You have good skills in Office 365 and Windows 10, and we value experience from previous customer service assignments. Excellent verbal and written skills in English and Swedish are necessary as you use these languages to communicate with customers and documenting cases. Knowledge of Finnish is beneficial. We highly value your personal characteristics in this recruitment. You are a true problem-solver, who shares your technical knowledge within our team to ensure we offer a common first-class support. With service on top of mind and great communication skills, you interact with our users in a professional and friendly manner. By being independent and taking initiatives, you also quickly pinpoint issues and assess situations, enabling you to make decisions on best possible solutions. At Sandvik, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Application Send your application no later than October 24, 2018. Read more about Sandvik and apply at home.sandvik/career, Job ID: R0003931. Contact information For further information about this position, please contact: Mona Gunnarsson, recruiting manager, +46 (0)26 26 16 70 Union contacts – Sweden Urban Höög, Unionen, +46 (0)26 261 713 Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780 Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984 For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. Recruitment Specialist Irene Sveen Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.

numberOfPosts: 3

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3512

abstractJV_contact_0:
Link to the vacancy on the Swedish job board

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Arbetsgivare Namn: SANDVIK AB

source: PES-SWEDEN