Jobbtitel:
Finnish Customer Service Advisor for Expanding E-commerce Brand

Arbetsbeskrivning:

We are currently looking for an enthusiastic and professional Customer Adviser with excellent Swedish and Finnish skills to join our friendly customer service team.

 

As a Customer Service Advisor, your main responsibilities will involve:

- Engage with customers in telephone calls, emails, chat and social media

- Respond to customer emails through written communication

- Evaluate the customers’ circumstances by asking effective questions

- Listen and understand what your customer is telling you, assess the circumstances and reach an outcome which is best for both the customer and the business

- Follow set guidelines and procedures when dealing with customers

- Deal with every customer in an appropriate, courteous and professional manner

 

What you'll need to succeed:

You will need a friendly and outgoing personality who genuinely enjoys dealing with people. You must demonstrate good attention to details and have the ability to work under pressure. An excellent professional telephone manner is essential for the role and passion for doing a good job and providing excellent service to our customers. As well as professional experience, you will also show a professional attitude to your work. To qualify for this position, you must have excellent/advanced written and oral communication skills in both Finnish and Swedish. Fluency in English is a plus since it’s LensOn’s internal working language, but not a requirement for this position since you will be handling Finnish- and Swedish speaking customers only

If you identify yourself in the description above and are ready for a new career, please apply because we want you in our team!

 

About the position:

This is a full-time position placed at LensOn’s office at Kungsholmen in central Stockholm.

Working hours for this position is Monday to Friday from 08.15 until 17.00.

 

About LensOn:

LensOn is one of the leading online retailers in Europe within contact lenses, sunglasses and prescription eyewear. LensOn was founded in Sweden 2004 and has since then grown to operate in eight countries. The head office is situated in Stockholm. During the years Lenson has been awarded Best e-commerce of the year seven years in a row since 2007 and also, three years in a row, got the award DI Gasell for fast and healthy growth. Since 2012 LensOn is part of MyOptique Group Ltd, the European leader in the growing online optical segment with a full offering covering all three major segments in the eyewear market (prescription glasses, sunglasses and contact lenses). Other companies in the group are Sunglasses Shop, 4Care, Eyewear Brands, Glasses Direct and MyOptique.

 

Interested?

Do not hesitate to apply for the position with your CV and cover letter. In this recruitment process LensOn is cooperating with Ivy Talents. For questions regarding this position please contact recruitment consultant Julia on phone 070-759 76 66 or email Julia.olsson (at) ivytalents.se.

 

Sökord: Kundtjänst, Kundservice, kundtjänstmedarbetare

Timmar per vecka: Heltid -

Arbetsgivare Namn: Ivy Talents AB

Arbetsgivare adress: S:t Eriksgatan 117 11343 Stockholm

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Jobb kort beskrivning: Contact centre information clerks

Land: Sweden

Område: Stockholms län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text