Jobbtitel: Customer Success Manager

Arbetsbeskrivning:

Come help us save the environment and disrupt a whole industry while doing it!

Metry is built to boost energy efficiency by making it fun, easy and truly scalable to develop services that saves energy and the environment. We manage billions of data points and provide the world's most comprehensive infrastructure for collecting and distributing energy data. Real estates, industries and utilities save energy by using services they already love -- while Metry automatically extract data from energy bills, utility web-sites and smart-meters.

GROW WITH US

We are now growing quickly in Sweden and look for a Customer Success Manager to join our growing team in Gothenburg. You will be working with our real estate clients, featuring 25% of the largest in Sweden. You will work with a young team that loves technology, a modern web-based product and professional online tools that will help you to make the most out of your skills.

-- YOUR RESPONSIBILITIES --

Own overall relationship with assigned customers, which include:

* Increasing adoption, ensuring retention, and satisfaction.

* Plan events, meetup, seminars and conferences.

* Help new customers get started and make them get the most out of Metry

* Work to identify and develop upselling opportunities

* Managing and updating the Help-center based on frequently asked questions

* Contribute to the development team by keeping close contact with clients and understand their needs.

-- SKILLS & REQUIREMENT --

We think you have the best customer management and business consultancy skills around. You are curious and have authentic interest in customers' use cases and the global challenges around energy and climate change. While helping customers you are able to identify patterns and routines that can be improved or automated - without losing out on the personalized customer experience.

MUST HAVES

* Fluent in Swedish and English

* Ability to understand complex products and communicating these in an easy to understand way.

* Outstanding communication skills, including writing

* Experience from previous sales or B2B customer support OR higher education, such as Bachelor degree or equivalent.

NICE TO HAVES

* Strong track record and experience in selling technical solutions.

* Personal international network within real estate

* Previous experience from SaaS - sales.

* Fluent in Finnish, Danish, German, Dutch, French, Italian or Spanish

* Engineering degree

-- ABOUT METRY --

Metry was founded in 2011 to boost energy savings by making energy data more accessible. The company has always been profitable and is trusted by industry leading companies like Rikshem, Schneider Electric, ICA, Vitec and Vasakronan. In 2014 Metry won Skype founder Niklas Zennström's Green Mentorship Award and in 2015 the company received CIO Awards for The Sustainable Project of the Year. Recently seed funding round was raised in order to execute a two year plan including rapid growth and internationalization of Metry.

ABOUT US

* We are enthusiastic, fast-paced and curious in everything we do.

* We love tech, sales and to disrupt the energy industry

* We are a friendly and open team so that everyone can bring forward their opinions.

* We value knowledge and diversity

* We enjoy and value time outside the office and working hours

Arbetsgivare Namn: Metry AB

Arbetsgivare adress: Föreningsgatan 6 41127 Göteborg

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Arbetsgivare telefonnummer: 0732-511581

Jobb kort beskrivning: Advertising and marketing professionals

Land: Sweden

Område: Västra Götalands län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text