Jobbtitel: 2nd-line IT Support Engineer

Arbetsbeskrivning:

DESCRIPTION

Looklet is a unique and digitally-forward company in the fashion industry. We improve the way retailers capture and market fashion by presenting a solution for the whole photo process - from the actual photo shoot to the point where an image is ready to publish. Combining fashion, technology, and photography, we are not afraid to solve complex problems never solved before. We do not do "typical" or "ordinary". We work daily to achieve the best solution our clients can have: the world's best fashion image management solution.

As Looklet is constantly growing, we are now looking for a competent, driven and service-oriented colleague to join our IT-support team and to help us continue to provide high-quality service and support for our clients and internally

You will get the opportunity to work with a broad range of responsibilities and to build bridges between departments as well as being the first point of contact for our clients.

Our core team is located in Södermalm, Stockholm, which you will be a part of. You will also work closely together with our offshore team member based in Paris and soon one in New York.

Your days will include

Monitor our Freshdesk ticketing system and assist clients and colleagues as 2nd-line support

Research, diagnose, troubleshoot and identify solutions to resolve customer issues - software, network, user assistance

Customize client settings in our backoffice

Compile bug reports and feature requests for development in Jira

Develop standard procedures and best practices for remote support system

Foster constant exchange with remote team members in Paris and NY

Document knowledge in the form of knowledge base tech notes and articles

Set up user accounts, permissions and passwords (e.g., Google Works account globally)

Administer all software licenses and SaaS accounts globally

REQUIREMENTS

University degree in Information Technology, Computer Science or equivalent

Proven track record in remote support for complex technical products

Service-mindedness and commitment to making technology work reliably

Advanced knowledge of Linux/Unix systems, utilities and scripting

Curiosity to investigate bugs and find workarounds and solutions

Excellent written and verbal communication skills in Swedish and English

Self-starter, a proactive attitude and solution orientation (problems are challenges, not obstacles)

Multi-tasking skills, time management skills and ability to prioritize work

Ability to work independently and flexibility to take on-call duty (rotation)

Optional skills

Basic knowledge within Java and programing experience within Web

Experience from working with both PC and Mac

BENEFITS

Broad set of responsibilities

Join a small team with flat hierarchies and close to the development team

Work in a dynamic and young environment

Join one of the most exciting tech companies in Stockholm

Work with a group of people that are passionate about Tech and share a lot of fun

Prospect of learning and taking on more responsibility over time

Additional information:

Google Cloud-based production, dev and stage servers

Freshdesk as our ticketing system

Ubuntu servers

Please apply by following this link: https://looklet.workable.com/jobs/240733

Timmar per vecka: Vi tillämpar 6 månaders provanställning.

Arbetsgivare Namn: Looklet AB

Arbetsgivare adress: Åsögatan 119 1TR 11624 Stockholm

Form av kontakt:
titel : telefon 1: () telefon 2: () mobil: e-post:

Arbetsgivare telefonnummer: 08-12204900

Jobb kort beskrivning: Computer network and systems technicians

Land: Sweden

Område: Stockholms län

Avtalstid: Permanent

Typ av kontrakt: Full time

Källa till jobberbjudande: Public Employment Service of Sweden(AMS)

Hur man ansöker: Other - see free text